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Five Year Limited Warranty:
North Solar Screen will repair or replace without charge any part of your window shade which is found to be defective in workmanship or materials for a period of 5 years from the date sold. The customer is responsible for returning the shades to the factory without incurring any damage during shipment. Repair or replacement of defective products is the sole remedy under this warranty and in no event shall North Solar Screen be liable for costs to remove or reinstall the product. We extend this limited warranty to the original purchaser only. This limited warranty applies only to manually operated shades properly installed in the window, door or interior area for which it was intended. The shades cannot be modified. It is the purchaser’s responsibility to maintain and carefully clean the shade. This limited warranty does not cover defects which result from misuse, abuse, improper installation or failure to follow use and care of instructions provided at the time of purchase. Damage resulting from direct exposure to salty air or discoloration due to passage of time is not covered by this limited warranty. Whites could yellow over time. This limited warranty does not cover claims for incidental or consequential damages. In order for repair or replacement to be made, a Return Material Authorization (RMA) number needs to be issued. This can be secured from North Solar Screen as well as the correct address for shipping back the shade. Included in this RMA a description of the problem, the date of purchase and the date and condition under which the problem first occurred must be given. A bill of sale, cancelled check or other payment record should be kept to verify the original purchase date. The factory reserves the right to inspect, repair, replace or deny repair based on findings of the inspection. RollEase Inc. warrants that RollEase clutches shall conform to RollEase, Inc.'s specifications and therefore, when properly installed in a window covering, in accordance with intended category, diameter, size, weight and assembly practices, and when used in conjunction with other RollEase, Inc. components or previously-approved components of other manufacturers, shall be free of defects in workmanship and materials under the normal use and service for which intended, for so long as the original purchaser owns the product. During the warranty period RollEase Inc. shall, at its expense and at its option, repair, replace or issue appropriate credit for any clutch that proves to be defective. RollEase Inc.'s liability in such cases applies only to the clutch mechanism and does not extend to include any related costs or expenses incurred by replacement, repair or return. This warranty does not apply to any RollEase clutch subjected to unauthorized repair or alteration, or to misuse or abuse. The warranty herein is in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of fitness for use. In no event shall RollEase, Inc. be liable for loss of anticipated profits or for special, collateral, consequential or incidental damages, direct or indirect.
Inspection of Defect: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Once materials have been cut, orders CAN NOT be cancelled.
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