Please click here for warranty information for all Comfortex products including Vela GreenScreen, SilverScreen, M Screen and The Insulator.
WARRANTY PERIOD AND TERMS FROM DATE OF SHIPMENT
RollEase Lifetime Warranty
RollEase Inc. warrants that RollEase clutches shall conform to RollEase, Inc.'s specifications and therefore, when properly installed in a window covering, in accordance with intended category, diameter, size, weight and assembly practices, and when used in conjunction with other RollEase, Inc. components or previously-approved components of other manufacturers, shall be free of defects in workmanship and materials under the normal use and service for which intended, for so long as the original purchaser owns the product. During the warranty period RollEase Inc. shall, at its expense and at its option, repair, replace or issue appropriate credit for any clutch that proves to be defective. RollEase Inc.'s liability in such cases applies only to the clutch mechanism and does not extend to include any related costs or expenses incurred by replacement, repair or return. This warranty does not apply to any RollEase clutch subjected to unauthorized repair or alteration, or to misuse or abuse. The warranty herein is in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of fitness for use. In no event shall RollEase, Inc. be liable for loss of anticipated profits or for special, collateral, consequential or incidental damages, direct or indirect.
Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice.
Inspection of Defect:
When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Once materials have been cut, orders CAN NOT be cancelled.
Color Disclaimer for All Shades
We always recommend that you received samples before ordering your shades. Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Slight variations might occur between the sample and the finished product. These dye lot variations are common to the manufacturing process, and are within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. North Solar Screen cannot be responsible for dye lot variances.