North Solar Screen, LLC. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, in the original window for which it was installed.

The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to the elements or excessive heat sources. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Normal wear and tear is not covered. North Solar Screen, LLC. will not assume responsibility for any labor installation problems, whether measuring or installing, including NBI. We do not employ installers.

Chains have a lifetime warranty when used under normal conditions. Some moving parts, such as cords, will eventually wear out and fabric may fray. North Solar Screen, LLC. considers these things as normal wear and tear and will carry a three year limited warranty.

This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages.

If a shade purchased through North Solar Screen, LLC. is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. North Solar Screen's warranty does not cover any installer fees. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Discontinued components or color selections will be replaced with the closest equivalent current product. This shall be your sole remedy under this limited warranty.

To obtain service, contact the dealer from whom you purchased the product.

This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall North Solar Screen, LLC. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice.

Color Disclaimer for All Shades
We always recommend that you received samples before ordering your shades. Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Slight variations might occur between the sample and the finished product. These dye lot variations are common to the manufacturing process, and are  within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. North Solar Screen cannot be responsible for dye lot variances.

Rely on our team of solar shades experts. For questions about our custom shades or to order shades call 866-230-4700 E-mail us any time:  sales@northsolarscreen.com   We will guide you from beginning to end. Please read "How to Measure" before pricing and ordering shades. Brackets | Testimonials | FAQ | Privacy Policy | Company Policies ORDER CUSTOM SHADES Copyright 2002-2012 North Solar Screen, LLC All Rights Reserved 9 Bartlet Street, Suite 231, Andover, MA 01810 BBB Achievement Award